With the ObamaCare help, we are only to instruct them on use of the website. Not help them with how to fill out the paperwork or what options are available to them. (See next post for more details)
Customers cannot check out if all they have is an expired TDL.
There is a new procedure for printing out the Merchandise Category. Familiarize yourself with it.
We have to maintain all service processes until closing. This includes laptops, so we cannot tell the customer that they must have it back at any point before 6pm for instance. If a customer is in line at 6:00 pm and wants a card, we give them a card. All services are available until the last person leaves.
New procedures for counting pulled and processed.
Pulled - The total number of items on the paging list, regardless of if you find them or not.
Processed - Everything else that goes on hold here or gets sent out elsewhere PLUS the number of items on the Clear Holdshelf List regardless of how many we find. This starts in September.
SMART goals are being worked on. We are in the developmental stages still.
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