Montrose Staff Meeting 2/1/2018

 

Here’s a re-cap of what we went over on Thursday’s meeting:

 

• Melissa has been working on the Manager Boot Camp, which delayed the WPRS a bit. She will resume working on WPRs and will have them done soon.
• Reminder: Staff may not wear headphones while the branch is open. This is a safety hazard and poor customer service. Headphones may be worn while the branch is closed; but only in one ear. This is important for safety, and to enable staff to hear phones or doorbells.
• Reminder: Staff should be contacting me via email regarding any discrepancies on their Kronos. Changes will not be made unless I receive something in writing. In addition, staff should be reading email and responding to KRONOS enquiries.  Failure to do so could result in missed pay and will result in a performance improvement talk.
• Alex updated the blog to group all things Incident related. There are links for everything needed to handle incidents. She also added Robert’s (parking garage) number because of the problems people had with the parking lot this week.
• All indications point to Texas Tamale Company not coming to get the Literacy in the Bag donations, their box, or their pallet. The next donation drive will be the Barbara Bush Foundation which will begin February 21^st and end March 2^nd. Last year, the Literacy Guild dropped off donation bins.
• Looscan will be a polling location on Tuesday, March 6^th.  At this time, Montrose has not been contacted to be a polling location.
• There is a new procedure for ordering toner & ink.  Go to the Intranet -> Divisions -> Digital Strategies -> Ink & Toner Requests (on right hand side under Equipment Requests).
• Hotspots are coming to MNT, ROB, VIN & FRA soon.
• Looscan has a Meescan! Other branches getting it soon are BLU, PAR & ROB (ALI, HEI, JUN, MNT & YOU already have it).
• Envisionware is the newest reservation system at HPL (not to be confused with iTeams, which is newer than the one we’ve got).  All branches with iTeams will get Envisionware installed first because the license for iTeams is expiring soon.  It’s not known when MNT is getting Envisionware.  Our printer system will change when we do get upgraded.  The new print system will not involve print cards and will allow customers to use credit cards, paper money, and change.
• Flyers can be requested from the Print Shop via the new marketing request form on the Intranet -> Divisions -> Communications -> Marketing & Promotion Services Online Form (big button on right hand side of page). Other forms, like holiday closure signs, can be found towards the bottom of the Communications page.
• Leonore made a tax info cheat sheet, which gives info for finding forms via the IRS, the addresses and phone numbers for local IRS offices, and the locations within five miles of Montrose where AARP will offer tax aide. We do not have tax forms, but we can print for customers if the request is reasonable.  Use your best judgment.
• HOLDS – Several things have recently slipped through incorrectly when processing HOLDS. Please make sure they are processed correctly. Also, we should be putting an RFID tag on things that come in for HOLDS. This enables people to use self-check.
• KITS – Remember that all KITS go back to CMH when returned so it can be replenished; even those that have a HOLD.  -> discharge to MNT-REFURB -> attach CMH slip on tag -> put in bin.
• Courtnie –
• Winter Reading Program was a success.
• Courtnie has booked the acts for SRP.
• Several programs will be on February 24^th:
• 1:00 Drag Queen Story Time
• 2:00 Teen Poetry
• 4:00 Frederick Douglas play
• There is a push to have Family Places at the branches, which will involve more family oriented programming.