Montrose Staff Meeting Notes - 4/20/2017

Here’s a re-cap of the what we went over on Thursday’s meeting:

·        Both Melissa and Leonore will be out of town the week of May 1 – May 5. Courtnie will be in charge and the point of contact for Montrose. Renee will be in charge and the point of contact for Looscan. Please defer to them for issues. They will contact Djuina if necessary.

 

·        Coverage for the May 6^th election:  Kandis and Alex will be coming in early. Courtnie and Derek will be staying late. Kandis will post the necessary papers for the election.

·        We discovered that temporary numbers created via the HPL website can be used as a computer  user ID.  If someone doesn’t have a picture ID, as an alternative, they are able to get computer access by getting a temporary number.

·        Leonore provided Montrose with a sheet they is being used at Looscan to keep track of Library Cards created online by users. We can put the library card bar code sticker on it rather than throwing it in the trash. It’s intended as a back—up.

·        Looscan discovered that customers were contacting Community Engagement for programs. This is a situation that needs to be looked into further by Customer Experience and Community Engagement.  The problems with this include:

o   Each branch is allowed 5 Community Engagement programs per quarter. These requests go toward the branch’s total, and takes away from branch programming.

o   When customers are contacting Community Engagement, they may be assuming that they are booking a room when doing so. They are not.

o   Customer’s doing this are booking programs past the 3 month limit.

·        We have discovered that Office 360 bundles messages together. The result is that a person will no longer receive the original message if there has been a response to it. Instead, the message will be grouped within any responses to the original. This is a significant problem, because people will not be receiving the original intended message and may not respond to it in a timely manner.

·        Headphones may only be worn during hours that the branch is closed to the public. Also, they may also only be worn in/on one ear. This is to ensure staff is aware of their surroundings, and is intended for safety purposes. Headphones may not be worn during hours that the branch is open to the public.

·        We had a long discussion on the use of self-check. We’ll continue to encourage customers to use it. We may also begin staffing only one person at the circulation desk.