OnSearch Form

We should be conducting searches for items that are claimed returned on a weekly basis. Friday mornings or Mondays are ideal days for this task, which everyone should be helping to conduct.

Go to the HPL Intranet page
Click on Reference
Click on Onsearch form
Scroll down to Montrose and check W, V, and X.
Scroll back to the top and click "Submit Query"
Print out the page and search for the items on the list.

"STATUS = z" are all claimed returned
"STATUS = m" are all missing items

Go into the customer's record for all found claimed returned items: "Date, Title, Barcode, Waived Amount, Found on Shelf, Initials, and Branch."

If a claims returned item is not found, put a note in the customer's record: "Date, Title, Barcode, Not Found on Shelf, Initials, and Branch."

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